I won $333 here without using any sort of bonus. The first time I tried to withdrawal they denied it and put it back into my account stating that I wasn’t verified, even though I went through the websites verification system and it stated I was approved 😑. Chatted with customer service (which takes forever to get a hold of btw) and they stated that I would need to email my verification documents to [email protected]. So I did that, and tried to withdrawal for a second time. This time around they denied it stating that my verification documents were rejected. They never even tried to contact me via email to let me know that they were rejected. Anyways, I spoke with customer service once again and they stated they never received my documentation and gave me a different email address to send my documents to ([email protected]). So I resent all of my verification documents again and threw in a screenshot of my bitcoin wallet (just in case they needed that as well). The new email actually responded back to me with a case # in case I needed to follow up. Which I did. 7 days passed and I reached out again to a representative along with my case # and she was able to tell me that they finally approved the documents. 10 days passed without hearing anything so I reached out again to find out if the actual withdrawal had been approved. The customer representative I talked to this time escalated my issue and the next day my withdrawal was approved. It’s now been a total of 28 days since my first withdrawal request and I’m now being told that it takes an additional 7-10 business days once withdrawal has been approved to receive the funds in my bitcoin account. Fingers crossed I receive the withdrawal within this time frame, or at all, for that matter. I will not be spending another dime here and recommend you don’t either. I have played at many other RTG sites where getting verified/withdrawal processing time can be a not-so-easy/lengthy task but this site goes far beyond that. The verification process is all over the place and the time frame for withdrawal is absolutely atrocious. It should not be this hard or take this much time to get the money you rightfully won. Will edit post to let you know if I do in fact receive my withdrawal.
-
Support is friendly
-
Lengthy withdrawal times
-
Lengthy verification process
-
Wait times for support chat
-
No clear cut process for verification
